Terms and Conditions

1. Who we are

These terms apply to all bookings made through gutterlybrilliant.co.uk. The service is provided by Refresh Business Limited, trading as Gutterly Brilliant, a company registered in England and Wales (Company No. 11260854), whose registered office is at 98 Market Street, Ashby de la Zouch, LE65 1AP. In these terms, "we", "us" and "our" mean Refresh Business Limited; "you" means the customer making the booking.

You can contact us at bookings@gutterlybrilliant.co.uk. By making a booking you confirm that you have read and agree to these terms.

2. Our service

We provide gutter inspection and cleaning using a camera-first, two-stage model:

• Stage 1 — Camera inspection. We carry out a camera inspection of your gutters. You do not need to be at home.
• Stage 2 — Optional work. After the inspection we send you footage and a fixed price for any work. You can choose any, all, or none of: a Gutter Clear (clearing debris, available up to 4 storeys), a Gutter Clean (cleaning the outside of the gutters, available up to 2 storeys), and any minor on-the-day repairs we identify.

A Gutter Clean uses water, so it needs access to a working outdoor tap at your property on the day. We carry out work only where it can be done safely; where work cannot be done safely or is beyond the scope booked, we will stop and refer it rather than continue.

3. Booking and the inspection fee

To book, you pay the inspection fee shown at checkout (currently £40, or £30 under our introductory offer) to secure your slot. The price range shown during booking is an estimate based on satellite imagery and is not a binding quote.

4. The fixed price and your choice

After the inspection we send you the camera footage and a fixed price for any Gutter Clear, Gutter Clean and minor repairs by email. You approve and pay for any work remotely — there is nothing to pay the operator on the day. You are under no obligation to proceed: if you decline the work, you pay only the inspection fee. Each repair line is priced separately and you can accept or decline each one.

5. Changing or cancelling your booking — deposit refunds

You can change or cancel your booking using the "Manage my booking" link in your confirmation email.

• We will offer to reschedule you first. If no suitable date is available, we will offer a refund or a place on our waitlist.
• The inspection fee is fully refundable if you cancel more than 48 hours (2 days) before your booked date.
• Within 48 hours of your booked date the inspection fee is non-refundable, because your slot and our travel are committed by then. For this reason the "Manage my booking" link closes 48 hours before your visit.
• Refunds are made to your original payment method.

6. Your legal right to cancel (online bookings)

Because you book online, you normally have the right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By choosing an inspection slot that falls within those 14 days, you are asking us to begin the service on that date. Once the inspection has been carried out, that service is complete and the 14-day right no longer applies to it. Our deposit-refund policy in section 5 applies in addition to your statutory rights and is, in most cases, more generous. Nothing in these terms affects your rights under the Consumer Rights Act 2015.

7. Access and your property

Please make sure we can reach the gutters safely. We will treat your property with care, close any gates we open, and remove the debris we clear. We will not work in unsafe conditions — for example high winds, ice or lightning, unsafe ground or structures, or a Gutter Clean where there is no usable water supply. In those cases we will stop, let you know, and arrange to return.

8. Payments

Payments are processed securely by Stripe. We do not see or store your full card details.

9. What we will do

• Carry out all work with reasonable care and skill.
• Provide photographic evidence of the gutter condition before and after any work.
• Notify you of your estimated arrival window around 48 hours before your visit.
• Carry out no cleaning or repair work without your prior approval.

We hold public liability insurance for the work we carry out.

10. Liability

Our liability for any loss or damage arising from our services is limited to the amount you have paid us for the booking in question. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under English law.

11. Complaints

If you are unhappy with our service, please contact us at bookings@gutterlybrilliant.co.uk and we will do our best to put it right promptly. If your operator caused damage, please report it to us rather than resolving it on the doorstep, so we can handle it through our insurance.

12. Governing law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.