Terms and Conditions

1. About us

These terms govern your use of Gutterly Brilliant Ltd's gutter inspection and cleaning services at gutterlybrilliant.co.uk. By booking with us you agree to these terms in full.

2. The service

Our service consists of two stages:

• Stage 1 — Inspection visit: an operator visits your property, inspects your gutters using a camera, photographs any findings, and provides you with a fixed price for cleaning. The inspection fee of £40 covers this visit and is charged at the time of booking.
• Stage 2 — Gutter clean (optional): if you approve the fixed price, we carry out the clean and send you a post-clean report and photos. Payment is taken only after your approval.

3. Booking and payment

• A booking is confirmed when you have paid the £40 inspection fee and received a confirmation email.
• Payment is processed securely via Stripe. By completing payment you authorise us to save your payment method for the optional subsequent clean payment.
• The clean payment is taken only after you explicitly approve it via the link in your inspection results email.
• All prices are inclusive of VAT where applicable.
• Outstanding balances must be settled before future bookings can be made.

4. Cancellation and refunds

• More than 48 hours before your visit: full refund of the £40 inspection fee, or rebook for another date.
• Within 48 hours of your visit: the £40 fee is non-refundable and will be retained as a call-out charge.
• No access on the day: if our operator cannot gain access to your property, the inspection fee is non-refundable. It is your responsibility to ensure access is available.
• After the inspection: the inspection fee is non-refundable regardless of outcome.

5. Access and property requirements

• You must ensure safe and reasonable access to your property for our operator on the agreed date.
• Landlord clients must notify tenants of the visit in advance and ensure access is available. Any access codes, gate codes or contact numbers for tenants must be provided in the access notes field at the time of booking.
• Parking must be available for our operator's van reasonably close to the property. If parking restrictions apply, please note this in your access notes.
• Any known hazards on or around the property — including fragile roofs, asbestos, or other safety concerns — must be declared at the time of booking.
• Our operators bring all necessary equipment including ladders. You do not need to provide any equipment.

6. Pets

All dogs and other pets must be secured away from the work area for the duration of our operator's visit. This is for the safety of both your pets and our operator.

7. Conduct

• Zero tolerance policy: we operate a zero tolerance policy towards verbal abuse, threatening behaviour, or physical aggression towards our operators. If our operator is subjected to abuse of any kind, the visit will be terminated immediately and no refund will be issued.
• Our operators will not work in conditions they deem unsafe. If a visit is terminated on safety grounds, we will contact you to arrange a new visit.

8. Scope of work

• The inspection fee covers camera inspection only — not cleaning, repairs or any other work.
• The fixed clean price covers standard gutter clearing only. Any additional work such as downpipe clearance or repairs will be quoted separately.
• Our operators will not undertake any work outside that agreed with Gutterly Brilliant. Requesting or accepting additional work from an operator during a visit is not permitted and would invalidate insurance cover for both the customer and the operator.
• We are not liable for any pre-existing damage to your gutters, fascias, soffits or other property that existed before our visit.
• Photos taken during inspection and cleaning are the property of Gutterly Brilliant and may be used for training and quality assurance purposes.

9. Pricing

• The price range shown during booking is an estimate based on satellite imagery. It is not a binding quote.
• The fixed price for the clean is determined after physical inspection and communicated to you before any cleaning begins.
• You are under no obligation to proceed with the clean after receiving the fixed price.

10. Our obligations

• We will carry out all work with reasonable care and skill.
• We will provide photographic evidence of gutter condition before and after any cleaning work.
• We will notify you of your estimated arrival window 48 hours before your visit.
• No clean will be carried out without your prior approval.

11. Liability

• Our liability for any loss or damage arising from our services is limited to the amount you have paid us.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

12. Complaints

If you are unhappy with our service, please contact us at complaints@gutterlybrilliant.co.uk and we will do our best to resolve your concern promptly.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.