Privacy Policy

Last updated: 11 May 2026

1. Who we are

Gutterly Brilliant Ltd operates the website at gutterlybrilliant.co.uk and provides gutter inspection and cleaning services. We are the data controller for the personal information we collect about you.

2. What information we collect

We collect the following when you use our service:

Your name, email address and phone number
Your property address and postcode
Satellite imagery and roof data from Google Maps and Google Solar API for quote generation
Payment information — processed securely by Stripe. We do not store card details on our servers
Photos of your gutters taken during inspection and after cleaning
Communications including emails and reports

3. How we use your information

To provide and manage your gutter inspection and cleaning service
To process payments for inspection and cleaning fees
To send booking confirmations, inspection reports and updates
To send estimated arrival times and live updates on the day of your visit
To contact you regarding your booking or our services
To improve our service through analysis of anonymised usage data

4. Legal basis for processing

Contract: processing is necessary to provide the service you have requested
Legitimate interests: to improve our service, prevent fraud, and communicate about your booking
Legal obligation: where we are required to retain records for tax or regulatory purposes

5. Who we share your information with

Stripe — payment processing. PCI DSS compliant. Card details never stored on our servers.
Supabase — secure database and file storage hosting
SendGrid (Twilio) — email delivery
Google — Maps, satellite imagery and Solar API for property and roof data
Our operators — your name, address, phone number and property details are shared with your assigned operator

We do not sell your personal data to any third party.

6. How long we keep your information

Booking and payment records are kept for 7 years for tax and accounting purposes
Inspection photos and reports are kept for 2 years after your last booking
If you have not booked with us for 3 years we will delete your personal data

7. Your rights

Under UK GDPR you have the right to:

Access — request a copy of the data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data where there is no legitimate reason to keep it
Restriction — ask us to restrict processing in certain circumstances
Portability — request your data in a portable format
Objection — object to processing based on legitimate interests

Email bookings@gutterlybrilliant.co.uk to exercise any of these rights. We will respond within 30 days.

8. Cookies

Our website uses only essential cookies required for authentication and security. We do not use tracking or advertising cookies.

9. Security

All data is transmitted over encrypted HTTPS connections. Payment data is handled exclusively by Stripe, certified to PCI DSS Level 1. Photos are stored in private, access-controlled storage with no public URLs.

10. Changes to this policy

We may update this policy from time to time. The current version is always available at gutterlybrilliant.co.uk/privacy.

11. Complaints

You have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.